Lumintop warrants our flashlights to be free from defects in workmanship and materials, including any LEDs housed within, for the lifetime of the original owner. We will repair, replace, or refund your original purchase price of these products, at our discretion, if it is determined by us to be defective. Electronics, chargers, and rechargeable batteries are covered for a period of two years with proof of purchase. Normal wear and tear (including lamps burning out, headbands and headpads wearing out, batteries draining, and switches wearing out) is not covered, nor is damage resulting from misuse, abuse, neglect, battery damage, use of incorrect batteries or accessories, or altering these products from their original state. Parts and accessories for illumination tools are not covered by this warranty
The above warranties are exclusive, and to the extent permitted by applicable laws, shall be in lieu of all other warranties, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular use or purpose. Lumintop disclaims any and all liability for product malfunctions, physical injuries, or property damages that result in whole, or in part, from the criminal, negligent, or improper use of the product, or from modifications or alterations thereto. In no event shall Lumintop be liable for any incidental, special, or consequential damages relating to the purchase, use, or performance of any Lumintop product.
For repair or replacement contact Customer Service at 86-755-88838666 (Hotline) or e-mail at firstname.lastname@example.org and obtain a Return Merchandise Authorization number (RMA#). Then package the unit carefully and return (no CODs please) to:
Lumintop Technology Co.Limited
Repairs Department, RMA#____
5th Floor, #2 Nantongdao, Longgang District, Shenzhen, P.R. China
Before returning any product, you MUST obtain a Return Merchandise Authorization number (RMA#) from a customer service representative.
Lumintop will not pay the shipping costs the unit return the to factory.
Lumintop reserves the right to correct any errors or inaccuracies contained herein, and to revoke stated offers at any time without notice. Prices, availability, specifications, and promotional offers are subject to change or cancellation at any time without notice. Weights, measures, and shipping information are approximate, and product images may appear without perfect accuracy. Lumintop disclaims all warranties, whether express or implied, with respect to the accuracy or completeness of any information contained herein, to the fullest extent possible under applicable laws. Under no circumstances shall Lumintop be liable for any direct, indirect, incidental, special or consequential damages that result from any information contained herein.
30-day free replacement: LUMINTOP will replace a new product within 30 days of purchase for any manufacturing defects if problems come into being in normal use; We will replace it with the same model. If the model has been discontinued, customers will receive a product with a similar or improved model.
Five-years free repairs: LUMINTOP will offer free repair within 60 months for lights from the date of purchase if the problem develops with normal use.
Lifetime warranty: If repair is required after guaranty period, we’ll charge for parts accordingly.
All LUMINTOP products are warranted for quality. Normal wear and tear are not covered, nor is damage resulting from misuse, abuse, neglect, battery damage, use of incorrect batteries or accessories, or altering these products from their original state. Parts and accessories for flashlights are not covered by this warranty.
A flickering or ‘dead’ light may be caused by the following reasons:
1. The batteries need to be replaced.
Solution: Replace batteries, ensuring their anode side (-) face to the head of the flashlight.
2. The threads, PCB board contact, or other contacts are dirty.
Solution: Carefully clean the threads and contact points with alcohol and a cotton swab.
3. The head, tube, or internal parts of the tail-cap is loose.
Solution: Add some lubrication to the O-Rings and tightly screw in the head and tail parts.
If your LUMINTOP ever has a problem that’s covered by our warranty, you can send it back to us, or take to a warranty service center near you.
Using a quality battery to prevent flashlight damage due to leaks and other self-destructive battery behaviors.
Take down the batteries from the flashlight if not used for a long time or if the batteries’ power has been depleted. This will help prevent battery leaks that may damage the light.
Replace the O-Rings if they are damaged or if they show signs of wear due to frequent use. Regularly add some lubrication to the O-Rings to prevent erosion, this will help keep the flashlight properly sealed against water. Clean the electrical contacts periodically, especially if the light flickers or fails to work.